Vendor Communication and Feedback

Sales Team Operations

Purpose

In this procedure, the Sales Consultant maintains regular communication with the Seller. This procedure starts with the agency agreement. It ends when settlement is complete or at the end of the agency agreement.

The Sales Consultant needs to keep in regular communication with the seller because:

They need to know that the company is working for them
Their needs and requirements may change without the company knowing.

Procedure

Only the Managing agent contacts the Seller.
Contact the Seller in person or by telephone if possible. Otherwise by fax or letter.
Make a written contact plan and keeps a diary of all contact with the Seller
Contact the Seller to report progress and observations:

After every inspection and ‘open for inspection’