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Category: Real Estate Sales

Auction Day

Auctions

Purpose This procedure contains the instructions for staff prior to, and on Auction day. Procedure Auction This Week sash to be placed on board Monday prior to the day. On the Monday prior to Auction check to see if contracts are in the file; if not follow up urgently. Letterbox drop (Invitation to Attend and Auction) of street 3 days prior to Auction. Listing Consultant…

Is The Property Suitable For Auction

Listings

Purpose In this procedure, the sales staff help the Seller decide whether to go to auction.  The procedure starts when the Sales Administrator compiles auction statistics and information.  It ends when the Sales consultant and the Seller last review the auction marketing plan. Auctions are a popular way to sell property, but are not suitable for all sales.  It is important that the Seller understands fully the advantages and costs of auctions…

Guidelines On Giving Out Property Information

Property Sales

Purpose This section explains the rules for giving out information about a listed property.  The company is bound by the Privacy Act and has a privacy policy.  If the company discloses information about a client without permission, the client can take legal action.  It is very important to have privacy rules. On the other hand, buyers and sellers like to know a little about each other, and it may help the transaction for…

Donations

Sales Team Operations

Policy Our company policy in relation to the donation of funds to recognised charities, church groups, schools, sporting clubs etc., is based on assisting the community and promoting the name of Our Company. It is not company’s practice to promise a donation to gain a listing; this practice is deemed unethical. However, if a listing is gained by an agent on the promise of a donation then this is deemed to be a discount commission in which normal con…

Handing Over Key

Settlement

Purpose This procedure contains the instructions for handing over the keys to a property at settlement. Procedure Check Settlement List daily check to see if there are any settlements for that day Keys are not to be handed out to purchaser until you have been advised by the Vendors Solicitor only that settlement has taken place. If purchaser comes in for keys and you have no…

Auction Flowers

Auctions

Purpose This procedure contains the instructions for ordering flowers for auctions. Procedure On Monday, see if there are any upcoming Auctions and, if so, flowers need to be ordered as follows. Once flowers have been ordered, mark task as Complete All requests for auction flowers are to be sent via email Monday of each week advising of the address and which office they are to be delivered to Links showi…

Leave Behind Documentation

Listings

Purpose This section describes the material that the Sales Consultant gives to a prospective client at the end of a meeting. After a meeting with a Sales Consultant, a client will reflect and make decisions about further dealings with the company.  The Sales Consultant leaves material with the client: To provide more information about the company and its services To communicate satisfaction of other clients through testimoni…

Obtaining and Presenting Offers

Property Sales

Purpose This procedure applies to all offers for property sales. Inviting and presenting offers is a key activity in the company process. Working with offers is like building a bridge between the Potential Buyer and the Seller. Sales Consultants can succeed with a sale if they work with sensitivity, respect, honesty and understanding. Procedure Tips for inviting offers…

Dress and Behaviour

Sales Team Operations

Policy All consultants are expected to dress in Professional Business Attire.  Consultants must be aware that the actions and impressions that they convey to the public, both during and after business hours, are important to their own personal development and the growth and success of the company. The only time that it is acceptable to not wear a tie is when you are not dealing with the public. At all other times, while…

Key Procedure

Settlement

Purpose Once a property has been sold and it becomes unconditional the keys for the property must be held at the selling agent’s office. To ensure this happens when Accounts processes the file a task will be added to the group of tasks to follow up the key by Client Services. Procedure 21 days after the sale of the property (and check that it is unconditional) the key is located by client services and then a note…

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    Pat Williams, is the creator of TKO Business Modeller & TKO Policy Guides software. Pat firmly believes in the benefit of documenting your business systems. In doing so, a business owner can build the system once, then duplicate themselves over and over again simply by inducting new people into the system.
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