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Category: Correcting and Preventing Defects

Production System Access

Correcting and Preventing Defects

Purpose The purpose of this policy is to define proper controls to production systems and applications. This policy also ensures that any changes made to the production system are documented. Background Limiting access to production systems and applications is a significant aspect of security and integrity of the [enter-your-company-name-here] computing resources. Unrestricted access to production systems and applications could adversely impact […

Inspecting and Testing

Correcting and Preventing Defects

Purpose The purpose of this procedure is to ensure that materials and products are inspected and tested for conformance or non-conformance before a product is released, used or installed. Background Documented procedures shall be established and maintained to ensure all materials and products used in the manufacturing process are inspected and tested prior to use and release. Scope This policy applies to the test…

Identifying Customer Requirements

Correcting and Preventing Defects

Purpose Agree on key deliverables in the customers requirements and document them Background Creating and agreeing on the REQUIREMENTS for a project is only part of the story (what the project is going to do – is the important part!) It’s equally important to agree what the BOUNDARIES are of any undertaking and these must show what the project is NOT going to do. These elements are bound together and are called th…

Confirming Scope Of Order

Correcting and Preventing Defects

Purpose To process orders in requirement with the customers orders Background This procedure may or may not be necessary as a separate procedure for your business…  You should always have some checking mechanism to ensure that customers orders are processed accurately and according to requirements.  The degree of emphasis you place on this procedure will vary according to your product value and processes.  For ideas re…

Handling Defective Products

Correcting and Preventing Defects

Purpose Ensure that product which is defective or non-conforming is dealt with effectively. Background This procedure is similar to the procedure for dealing with defective supply in purchasing. Scope [e.g. who does this apply to] What you will need before you begin…

Identifying Causes When Things Go Wrong

Correcting and Preventing Defects

Background Proper root cause analysis identifies the basic source or origin of your problem. Root cause analysis is a step by step approach that leads to the identification of a fault’s first or root cause. Every system, equipment, or component failure happens for a reason. There are specific succession of events that lead to a failure. A root cause analysis investigation follows the cause and effect path from the final failure back to the root cause….

Recalling A Product Procedure

Correcting and Preventing Defects

Purpose To properly handle the delicate task of recalling goods Outline the necessary steps required to recall post despatch product. Determine quantity manufactured. Isolate pre-despatch stock and quarantine. Background Recalling goods is a delicate task and needs to be handled openly and professionally. Scope (who)…

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  • Related documents

    • Confirming Scope Of Order
    • Handling Defective Products
    • Identifying Causes When Things Go Wrong
    • Identifying Customer Requirements
    • Inspecting and Testing
    • How to use bottlenecks in your business to help you write effective standard operating procedures (SOP)
    • SOP Software to help you manage your standard operating procedures (SOP)
    TKO Business Modeller
    Pat Williams, is the creator of TKO Business Modeller & TKO Policy Guides software. Pat firmly believes in the benefit of documenting your business systems. In doing so, a business owner can build the system once, then duplicate themselves over and over again simply by inducting new people into the system.
    https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile
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