Purpose This procedure covers the necessary steps for sending anniversary cards to past purchasers.  It is essential that this task is carried out on time. Procedure…

Purpose This procedure contains the instructions for ordering Christmas cards. Procedure You need to organize Christmas Cards at the end of September. …

Purpose Ensure that our customer service is always exemplary Background Think about the last time you had a negative buying experience. Did an e-commerce site fail to respond to your email query Did a sales person at your neighborhood computer store fail to know the difference between a floppy drive and a hard drive Perhaps you were left on hold for an inordinate amount of time when you called a company’s telephone….

Purpose This procedure covers the identification of sales that are expected to settle in the next week and the instructions for producing Gift Boxes. Procedure Gift Box Packs (Wednesday) Check the file to see if the property will be used as the Principal place of residence or as an investment (if land – do not do a Gift Box) – this information can be found on the Sale Input Form…

Purpose We send our Vendors 2 movie tickets with a letter to thank them for selling through Our Company. This procedure contains the instructions for selecting, purchasing and delivering the tickets Procedure Under the contact tasks there is a letter called “Thank you for selling with us letter”.  Print this letter off on behalf of the agent and once the letter is printed you attach the 2 movie tickets. Whe…

Purpose This procedure contains the instructions for making telephone calls to newly listed clients. Procedure…

Purpose This procedure contains the instructions for generating and sending Quarterly News Letters Procedure…

Purpose This procedure contains the instructions for generating and transmitting the Weekly Email New Letter Procedure Newsletters are emailed weekly to all prospective vendors, current vendors and prospective buyer contacts with preferred Email method of contact, and valid email addresses. This is done on a Thursday so that clients who use their work email address are receiving this on the Friday, prior to the open homes for…

Purpose This procedure contains the instructions for sending the vendor and purchasers a photo album of their home. Procedure Copy all photographs from onto USB Stick Take USB to Chemist and ask for the photographs to be copied, gloss with white borders, also request that file names appear on the back of the photo and that they provide us with a receipt, which is given to Accounts Once you have photographs returned…

Purpose This procedure contains the instructions for calling the purchaser following the sale. Procedure For every sale there is a purchaser. The purpose of the call is to establish how they found our services. The information is recorded in the form of statistics/graphs to analyse where we need to change or improve our services or marketing….