Purpose Ensure that our customer service is always exemplary Background Think about the last time you had a negative buying experience. Did an e-commerce site fail to respond to your email query Did a sales person at your neighborhood computer store fail to know the difference between a floppy drive and a hard drive Perhaps you were left on hold for an inordinate amount of time when you called a company’s telephone. Negative buying exp…

Purpose Identify accurately Customer Property Secure Customer Property Background A significant cause of customer dissatisfaction is when their property is not effectively cared for or is lost. Procedure (WHO) is responsible for logging customer property to the customer property register The company has provision in its insurances for “Customers Property in Care Cus…