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Category: Customer Management

Customer Service Policy

Customer Management

Purpose Ensure that our customer service is always exemplary Background Think about the last time you had a negative buying experience. Did an e-commerce site fail to respond to your email query Did a sales person at your neighborhood computer store fail to know the difference between a floppy drive and a hard drive Perhaps you were left on hold for an inordinate amount of time when you called a company’s telephone. Negative buying exp…

Identifying and Caring For Customer Property

Customer Management

Purpose Identify accurately Customer Property Secure Customer Property Background A significant cause of customer dissatisfaction is when their property is not effectively cared for or is lost. Procedure (WHO) is responsible for logging customer property to the customer property register The company has provision in its insurances for “Customers Property in Care Cus…

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    TKO Business Modeller
    Pat Williams, is the creator of TKO Business Modeller & TKO Policy Guides software. Pat firmly believes in the benefit of documenting your business systems. In doing so, a business owner can build the system once, then duplicate themselves over and over again simply by inducting new people into the system.
    https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile
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