Internal Office Disputes
The following procedure details the actions necessary whenever there is a dispute between members of staff.
Internal disputes are to remain within the company and are not to be discussed outside. If a dispute arises between individuals within the company, it would be advisable to make a detailed record of the event and request that it be handled immediately by the Sales Manager. If the matter is not rectified to your satisfaction, it should be raised with the other Directors. The outcome and decision of management will be final.
Disputes for commission entitlements may only occur between sales consultants. Sales consultants cannot make a claim for loss of commission on any day to day decision made by the Manager in the running of the company. If a sales consultant has a dispute over commission the following procedure should be followed;
Sales consultant must re-read the rules
The sales consultant must speak with the other sales consultant and endeavour to come to a resolution
If the dispute cannot be resolved, each party must provide details to the Sales Manager / Directors to enable them to decide upon an outcome
In the case of a stalemate, commission will be divided equally
Should the Sales Manager / Director be one of the sales consultants involved in the dispute a representative from the office will be appointed to decide the outcome.
- Buyer Communication
- Buyer Inquiry Source Recording
- Commission Information
- Conducting Sales Meetings
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