Policy The following points serve to establish the status of a Purchaser Buyer must be registered in system within one (1) business day and tasks must be set, for the agent to follow up on. Minimum requirement is to have shown them three (3) properties which must be logged Proven weekly contact by Email/SMS/Phone/Inspection….
Purpose The following statements detail the policies and procedures for dealing with commissions, commission rates, discounts and special arrangements. Commission – Buying Any buying commissions that are negotiated with clients must be properly authorised and adequately documented. Approved REIV authority must be completed. Commission Discounting The practice of reducing…
Policy The following points serve to establish the status of a Vendor Must be registered in system and Tasks have been set. Having completed a Market Appraisal you need to make contact with your client according to the tasks. If you attend a Market Appraisal and find that a colleague has completed a Market Appraisal at the property and has proof of regular contact, then you will be…
Purpose Add spark to your sales meetings By implementing this Policy or Procedure/Rule we are trying to avoid: Boredom – by having the same person run the meeting Repetition of the same old thing Compulsion to attend Procedure Give every sales meeting a theme such as Improved Open Homes, The Listing Strike Rate, Effective Advertising. In addition to those…
Purpose To advise all sales staff that a property is under offer. This procedure ensures all salespeople are advised if an offer is taken on a listing so that they can then follow up any buyers who may have looked at the property to give them the opportunity of making an offer. Procedure SP takes an offer on a property SP opens email and sends a bulk email to all SP’s In the Subject section enter the words “…
Purpose To enter the absolute minimum contact data in the database. It is the responsibility of each sales person to enter the data and ensure it is correct. Procedure SP opens Database and goes to the “Retrieve” screen Select the blue icon in the top toolbar to add a new customer Select “YES” when asked if you want to continue creating a new customer. A new blank record will be created….
Policy The administration team has its own responsibilities in the company operation. Whilst the sales team and the property management team may ask for assistance with their work, this must be within the law, within company rules and must not place an unfair burden. If the administration team does work that is outside its normal operation, this could break the law, breach company security or cause employee stress. Sales Team Members & Proper…
Purpose The following procedure outlines the conditions for obtaining a Vendor or Purchasers Directors Guarantee. Procedure A Vendor Directors guarantee should be used when a property is listed for sale where a company is the owner of that property. Both Directors or a Director and the Secretary should sign the guarantee. When the guarantee has been signed, it is necessary to attach a co…
Purpose In this procedure, the sales team conducts its weekly sales meeting. Scope This procedure applies to the sales team and occurs every Tuesday at the office at 8.30am. Background For the sales team to operate as a team, members need to know what is going on in sales activity across the company. This way they can: Be aware of trends Help each other by offering vi…
Policy The success of our sales team depends greatly on our consultants’ ability to work together as a true team. Accordingly the cooperation of everyone is required to ensure continued success. Where a consultant fails to adhere to accepted guidelines, the Sales Manager shall be responsible for resolving the situation. If there is a failure to resolve the problem, the matter shall be dealt with by the Sales…