Policy This policy confirms the status of a general enquiry and the rights of a sales consultant to any subsequent listing. If a general enquiry is received, then it is presumed that the potential vendor has forgotten the name of the consultant from whom he/she originally purchased. The fact that the potential vendor is listed on a mailing list will not necessarily entitle a consultant to an automatic listing. In…
Policy We encourage all staff to maintain cordial relations with competitor agents and realise that natural friendships often evolve as a result of frequent contact. However, such relationships must not be allowed to prejudice loyalty to Our Company, our vendors or our work colleagues. Disparaging comments about competitors will only breed distrust and are not in a consultant’s or the company’s long t…
Purpose The following instructions relate to the security of Sales / Sold files Procedure Sales / Sold files shall not to be copied or taken off the premises If a file is removed from the filing cabinet, ensure that a note or business card is placed in the drop indicating to your colleagues where file may be found…
Policy The Sales Manager is responsible for the following reviews on a six- monthly basis: revising the Sales Departments formal budget reviewing his/ her personal performance to budget and reporting in writing with comments and recommendations to the Directors revising the Sales Department’s training program, vendor/ purchases/ investor needs analyses/ surveys/ prospecting systems and relationship marketing program…
Policy In accordance with their letter of appointment and individual Employment Agreement, a consultant should ensure that the Estate Agents Act Section 55 covering the purchase of property listed for sale by the company is followed. If a consultant considers that there is conflict in this area, with either themselves or a direct member of their family,…
Policy The Sales Manager is responsible for supervising the Sales Training Program conducted on Friday mornings….
Purpose All sales consultants have free contact with builders regarding listings and sales. However, it is recommended that all conversations are reported to the listing consultant and it is preferential to have the listing sales consultant ratify the sale whenever possible. Responsibility of the Listing Sales Consultant: To contact the builder weekly…
Purpose This document sets performance targets for Sales Consultants. These targets apply to all Sales Consultants. Supervisors set individual targets for trainees according to their stage of development. Each office and each individual sales person will have goals for the month, quarter and year. Without a goal being set for all aspect of your business success will be impossible to achieve. Targets will be for prospecting, appraisals, listings, sal…
Purpose In this procedure, the Sales Consultant maintains regular communication with prospective buyers. This procedure starts when a Sales Consultant identifies a prospective buyer. It ends when the buyer buys a property or is no longer interested in buying property. You need to keep in regular communication with prospective buyers because: They need to know that you are working for them Their needs and requirements…
Purpose Enter the purpose of this policy or procedure. Example: In this procedure the Sales Consultant and the Vendor sign the agency agreement and the Sales Administrator checks and records it. It starts when the Vendor agrees to enter the agency agreement. It ends when the Sales Consultant sends the agreement confirmation to the Vendor. These two questions can help you formulate this section: By implementing this Policy…