A salesperson will be expected to question a potential vendor/buyer in relation to any previous involvement with any employee of the company, so as to establish if that person has been followed up recently, or is a past client of the company, “Have you dealt with anybody from <Your company> before ” A client is someone who has either bought or sold through the company and has been regularly followed up by that salesperson i.e. quarterly contact evidenced by mai…
Purpose This procedure covers the matters that must be discussed during the daily meeting between the Vendor Manager and the Presenter. Procedure On a daily basis, the Vendor Manager must meet with the presenter to communicate the following: previous days contacts today’s contacts follow- ups required/ completed update OFI times if necessary…
Purpose This section describes how the company calculates the commissions for property sales. Scope This procedure applies to all property sales. Procedure Company commission for sales All sale commission incur two levies prior to the sales persons commission split. These are as follows: 3% of the total commission to cover corporate marketing $350 to cover customer service…
Purpose The following procedure covers the use of Voicemail on the office telephone system and the use of IN and OUT buttons to indicate whether you are present in the office or not. Procedure Consultants must advise reception when they are leaving the office, where they are going and when they expect to return. How do I know if I have messages…
Policy It is required that all Sales Consultants shall have a mobile telephone. Costs associated with the phones are to be paid by consultants unless otherwise stated in their employment contracts….
Purpose To monitor the position of the company in the market place and stay informed of competitors positions. This policy was designed to give us an up to date picture of our market place to avoid making assumptions about ours and others positions of strength or weakness. We see this information as providing us with an opportunity to target certain competitors based on their style of business particularly any offers they may be making t…
Purpose This section explains which sales consultant is entitled to commissions from a property sale and a property purchase. This procedure applies to all sales staff and all property sales. The sales team member who finds a lead, lists a property, manages the sales file ongoing and sells property is entitled to a commission for each of these activities. See “Office commissions and the basis of calculations” for further information. Since…
Purpose In this procedure, the Sales Consultant maintains regular communication with the Seller. This procedure starts with the agency agreement. It ends when settlement is complete or at the end of the agency agreement. The Sales Consultant needs to keep in regular communication with the seller because: They need to know that the company is working for them Their needs and requirements may change without the company…
Policy The following policy statement covers the use of personal assistants. High income consultants may choose to make use of a personal assistant to enable them to increase their overall performance. Presently, the Australian Taxation law does not allow for a consultant to claim a deduction for the cost of a personal assistant. The company is deemed the employer of such staff and will attend to…
Purpose This procedure covers Personal Profiles for staff. Procedure All consultants will be expected to provide the company with a brief history of themselves for their profile. The company provides an allowance for the preparation of personal profiles which are to be used in testimonial material and appraisals. A Director must approve the final content before…