Policy Our company policy in relation to the donation of funds to recognised charities, church groups, schools, sporting clubs etc., is based on assisting the community and promoting the name of Our Company. It is not company’s practice to promise a donation to gain a listing; this practice is deemed unethical. However, if a listing is gained by an agent on the promise of a donation then this is deemed to be a discount commission in which normal con…
Policy All consultants are expected to dress in Professional Business Attire. Consultants must be aware that the actions and impressions that they convey to the public, both during and after business hours, are important to their own personal development and the growth and success of the company. The only time that it is acceptable to not wear a tie is when you are not dealing with the public. At all other times, while…
Purpose To ensure that all Vendor and Purchaser enquires are registered. Procedure All buyer enquires, that pass via reception, are asked if they have dealt with the company or anyone from the office before. If the person has not been registered in the past, they are logged in the Buyer Enquiry Register, located at reception and then allocated on a rotation basis. Vendor enquires that pa…
Purpose This procedure applies to all sales listings where the agency agreement has, or is about to, expire. Procedure A property may not have sold by the end of the agency agreement. If the Seller remains motivated, a successful sale may just take a little more time. The Sales Consultant may negotiate with the Seller to extend the agency agreement. If the Seller agrees to extend the agreement, the Sales Consultan…
Policy This policy applies to all sales listings and all staff; it addresses the issue of disclosure of Vendor or Buyer information. The company has a privacy policy and is bound by the Privacy Act. If the company discloses information about a client without permission, the client may take legal action. Therefore, it is very important to have rules concerning privacy. On the other hand, buyers and sellers invariably like to kn…
Purpose The following procedure details the actions necessary whenever there is a dispute between members of staff. Procedure Internal disputes are to remain within the company and are not to be discussed outside. If a dispute arises between individuals within the company, it would be advisable to make a detailed record of the event and request that it be handled immediately by the Sales Manager. If the matter is not rectif…
Purpose The following procedure covers the issue and installation of Key Safes. Procedure Upon listing the property, a key safe may be obtained the Office A record of the key safe taken shall be made in the log book with the appropriate number and the address of the property. The log book is in numerical order. Place the key safe in a position that is accessible by agents when carrying out inspections and&nb…
Purpose This document explains how to maintain and use the Sales white board. The Sales Administrator updates the Sales Whiteboard. The Sales white board also operates as a backup and comparison system for company information. Procedure The Sales white board is a record of all sales events in the company, including the following: Number of Sales appraisals for each sales person New sales listings…
Policy The Sales Manager is responsible for managing the Sales Department and supervise the business’s Property Consultants and Sales Secretary in accordance with the Best Paractice Real Estate Policy and Operations Manual….
Purpose In this procedure, the Sales Manager reviews the progress of sales appraisals and sales listings, discussing them with the Sales Consultants if necessary. The Sales Manager may need to review sales activities: To give guidance or encouragement to individual sales consultants on their performance To suggest changes in the way a sales consultant is managing a sales listing. Procedure…