5.5.2 Management Representative

Purpose

To identify the appointment of a top management representative, with the title of Quality Manager, who is responsible for establishment, implementation, maintenance, reporting and promotion of the Quality Management System.

Procedure

We have selected and appointed a Quality Manager from senior management who has a defined role to control the establishment, implementation and maintenance of processes required for the Quality Management System (QMS).

The Quality Manager is responsible for:

• The maintenance of all required records
• Informing management of required changes and developments that may be necessary
• Controlling all documents and data
• Scheduling and maintaining a program for internal auditing of the QMS
• Closing out CAR forms and maintaining the CAR log

The Quality Manager is responsible for the promotion of awareness of customer requirements throughout the organisation and shall conduct regular reviews to ensure that all customer quality objectives are met.

When necessary, the Quality Manager will liaise with external parties, such as sub-contract suppliers, on matters relating to the QMS.

Related documents

• 5.1.0 Management Commitment
• 5.2.0 Customer Focus
• 5.3.0 Quality Policy
• 5.4.1 Quality Objectives
• 5.4.2 Qms Planning
• How to use bottlenecks in your business to help you write effective standard operating procedures (SOP)
• SOP Software to help you manage your standard operating procedures (SOP)

TKO Business Modeller

Pat Williams, is the creator of TKO Business Modeller & TKO Policy Guides software. Pat firmly believes in the benefit of documenting your business systems. In doing so, a business owner can build the system once, then duplicate themselves over and over again simply by inducting new people into the system.

* Please read our disclaimer before downloading any of our documents