Purpose This procedure details the procedures applying to Authorities. Procedure Exclusive Private Treaty When Authority is signed, Private Sale rules apply All Sales Consultants and Listing Consultant must ensure their initial’s, purchaser’s name and contact number are written on the front of the file prior to acceptance of an offer to be entitled to make a claim for commission unless sold at auction, a…
Purpose Add spark to your sales meetings By implementing this Policy or Procedure/Rule we are trying to avoid: Boredom – by having the same person run the meeting Repetition of the same old thing Compulsion to attend Procedure Give every sales meeting a theme such as Improved Open Homes, The Listing Strike Rate, Effective Advertising. In addition to those…
Purpose To advise all sales staff that a property is under offer. This procedure ensures all salespeople are advised if an offer is taken on a listing so that they can then follow up any buyers who may have looked at the property to give them the opportunity of making an offer. Procedure SP takes an offer on a property SP opens email and sends a bulk email to all SP’s In the Subject section enter the words “…
Purpose In this procedure, the sales team records a change to the details of a sales listing. This procedure starts when the Vendor and Managing Agent agree on a change. It ends when the Sales Administrator has recorded the change correctly. If there is a change to a sales listing, it is very important to record and communicate the change properly. If the new details are not available immediately, staff may perform actions and incur expense…
Purpose This procedure applies to all cases of cancelled sale. Procedure If a seller cancels a sale, it is important to understand how and why this happened. If it is possible to rescue the sale and have it proceed, then the sales team must do this. In most cases, the Seller and Buyer still want to sell and buy property. To provide quality service, the company must be able to respond to the cancellation and continue to help th…
Purpose To enter the absolute minimum contact data in the database. It is the responsibility of each sales person to enter the data and ensure it is correct. Procedure SP opens Database and goes to the “Retrieve” screen Select the blue icon in the top toolbar to add a new customer Select “YES” when asked if you want to continue creating a new customer. A new blank record will be created….
Policy The administration team has its own responsibilities in the company operation. Whilst the sales team and the property management team may ask for assistance with their work, this must be within the law, within company rules and must not place an unfair burden. If the administration team does work that is outside its normal operation, this could break the law, breach company security or cause employee stress. Sales Team Members & Proper…
“REAL ESTATE SALES” – Table of Contents REAL ESTATE SALES AUCTIONS Auction conduct and assisting Auction authorities and offers Auction Day…
Purpose This procedure applies to all referrals where the Referring Agent requests a commission. The company needs to be able to give a fair and consistent response when this issue comes up. If it agrees to pay a commission, then this agreement needs to be in writing and follow a documented procedure. If there is no documentation, disputes can result. The company is ethically bound to refer a prospective vendor to ano…
Purpose This procedure details the actions taken when a deposit is taken and the property is under offer. Procedure Consultants have a legal obligation to submit all offers received to each vendor via the listing consultant. After advice of acceptable offer or deposit taken the sale must be negotiated within two (2) full days. If negotiations fail to be completed within the two (2) day period, then property must be w…