Purpose To evidence that top management is committed to the development, implementation and continual improvement of its Quality Management System (QMS). Top management is responsible for communicating the importance of meeting customer, legal, statutory and regulatory requirements. In addition, top management shall demonstrate its commitment and support for the establishment of a quality policy and quality objectives. Top management shall conduct regular m…
Purpose To evidence that the organisation and top management identify and are focussed on customer requirements with the aim of enhancing customer satisfaction. Procedure [enter-your-company-name-here] is entirely customer focussed and devoted to fully understanding the needs and requirements of our clients and ensuring that our products and or services are responsive to these needs and requirements. This focus is identified in…
Purpose To evidence that top management has developed and implemented a quality policy that is appropriate for the organisation and that it includes a commitment to compliance with the requirements of the standard and the continual improvement to the effectiveness of the Quality Management System. In addition, top management shall ensure that the quality policy provides a framework for the establishment and review of quality objectives, the policy is communicated and u…
Purpose This procedure identifies that we have established Quality Objectives in Key Business Areas of the organisation. These objectives are consistent with our quality policy, have been established by top management and address our management priorities, commercial intent, legal, regulatory and contractual obligations. We have processes for evaluating these objectives, meeting the needs of interested parties and mitigating risk. Procedure…
Purpose To evidence that top management is fully supportive and involved in the planning processes for the Quality Management System (QMS) and quality objectives, as required by 4.1 of the QMS requirements. When changes to the QMS are planned and implemented, top management will ensure that the integrity of the QMS is maintained. Procedure [enter-your-company-name-here] conducts a Quality Management System (QMS) review me…
Purpose To demonstrate that top management has defined and communicates the responsibilities and authorities for staff throughout the organisation. Procedure In accordance with our Quality Management System, individual responsibilities and authorities are communicated to all members of our organisation. This is carried out as follows: Job descriptions are provided to all empl…
Purpose To identify the appointment of a top management representative, with the title of Quality Manager, who is responsible for establishment, implementation, maintenance, reporting and promotion of the Quality Management System. Procedure We have selected and appointed a Quality Manager from senior management who has a defined role to control the establishment, implementation and maintenance of processes required for the Quality Management Sys…
Purpose To identify the methods by which the results and determinations of the Quality Management System review meetings are communicated to every member of the organisation. Procedure [enter-your-company-name-here] holds regular meetings to ensure that the Quality Management System (QMS) is effective, and to discuss any areas for improvement. The meetings are chaired by the Quality Manager and attended by representatives from top management and…
Purpose To demonstrate that [enter-your-company-name-here]’s top management conducts regular reviews of the Quality Management System (QMS) in order to ensure its continuing suitability, adequacy and effectiveness. The reviews include the assessment of opportunities for improvement and the need for changes to the QMS, including the quality policy and quality objectives. Procedure Quality Management System (QMS) review meetings are held…
Purpose To show the details of input to the management review process 5.6.1 – Management Review – General Procedure The Agenda for the Management Review meeting will respond to the following issues: Results from internal audits Results from external audits Supplier, customer and client feedback Industry feedback Production and efficiency data N…