Purpose This section explains the cleaning requirements for the office. The company operates better in a clean and tidy environment. Visitors to the office can gain a bad impression if the office is untidy. If the office is not clean, it can be a health hazard Procedure Cleaning during the day If staff members carry out a messy task, such as a mail out or…
Purpose The objective of this procedure is to identify internal and external documents that are subject to controls. Background A considerable problem that often leads to the failure of any management system is the inevitable paper war which occurs when documentation is not controlled. This procedure seeks to identify a method of controlling documents. Scope All staff Procedure…
Purpose Establish controls that identify, maintain and store in good condition records that provide objective evidence of management and quality control in all areas of operation. Procedure A filing system that allows for easy storage and retrieval has been established for all records, and is controlled within each department. Filing systems must be identified, sections labelled, and individual files neatly kept in alp…
Purpose To help employees determine what information sent or received by email should be retained and for how long, this policy identifies the broad categories of electronic messages processed by the [enter-your-company-name-here] system and sets out the factors to be considered in setting practice guidelines to be adopted in each case. The rise to predominance of electronic communication mandates electronic message management systems comparable to existing hard copy f…
Purpose [enter-your-company-name-here] will run Anti-Virus software to maintain active and updated virus protection across all of its sites. Policy [enter-your-company-name-here] purchased licenses for (insert antivirus product name) for all machines in [enter-your-company-name-here] Procedure Anti virus automatically updates the servers at each site automatically once a week. After this update is…
Purpose Select suitable suppliers Comply with agreed standards. Purchase competitively. Procedure Assessing suppliers Suppliers include both material suppliers and service providers. Materials purchased may include: Software Communication supplies Office supplies Safety supplies Routi…
Purpose Ensure that product which is defective or non-conforming is dealt with effectively. Background This procedure is similar to the procedure for dealing with defective supply in purchasing. Procedure Inspection and testing reveals product is defective or non-conforming Product is set aside (WHERE) Product is tagged or clearly marked “DEFECTIVE – NOT TO BE USED” Arr…
List of attached files for this department Archived_Documents_Register.doc Bank_Account_Details.doc Cash_flow_budget_worksheet.xls…
Our system for managing our administration area of our business Overview of our system “How it works” Summarise your system, how does your system work Imagine someone asking you “How does your xxx system work”…
Purpose To standardise reception processes to ensure thoroughness, consistency and efficiency coupled with excellent customer relationships. Procedure Daily duties Refer to Receptionist Position Description for full details. Answer Telephones Collect Mail and sort and allocate Receipt of Cash Typing of professional documents Faxing Photocopying S…