What Do We Do With Defective Product

Purpose

Ensure that product which is defective or non-conforming is dealt with effectively.

Background

This procedure is similar to the procedure for dealing with defective supply in purchasing.

Procedure

• Inspection and testing reveals product is defective or non-conforming
• Product is set aside (WHERE)
• Product is tagged or clearly marked “DEFECTIVE – NOT TO BE USED”
• Arrange for product to be disposed of
• Note in Defective product log

Tips

Any tips learnt from previous experiences that should be passed on – delete this section if not needed

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Traps

Any traps to avoid learnt from previous experiences that should be passed on – delete this section if not needed

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Related documents

• Suppliers and Products
• How to use bottlenecks in your business to help you write effective standard operating procedures (SOP)
• SOP Software to help you manage your standard operating procedures (SOP)

TKO Business Modeller

Pat Williams, is the creator of TKO Business Modeller & TKO Policy Guides software. Pat firmly believes in the benefit of documenting your business systems. In doing so, a business owner can build the system once, then duplicate themselves over and over again simply by inducting new people into the system.

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