Reception (our Public Face)

Purpose

To standardise reception processes to ensure thoroughness, consistency and efficiency coupled with excellent customer relationships.

Procedure

Daily duties

Refer to Receptionist Position Description for full details.

• Answer Telephones
• Collect Mail and sort and allocate
• Receipt of Cash
• Typing of professional documents
• Faxing
• Photocopying
• Stock Inventory
• Meet and Greet customers at counter
• Prepare Tax Invoices for commissions on Sales
• Drinks/hospitality for customers
• Banking
• Petty Cash
• Clean Amenities
• add more..

General duties

All faxes must go on [enter-your-company-name-here] Cover Sheet

Privacy issues are paramount.  Never provide information regarding staff, Customers by telephone, in person or in writing.

NEVER provide personal contact details of any sort to anyone.

Tips

Any tips learnt from previous experiences that should be passed on – delete this section if not needed

• e.g. enter your own information here
• e.g. enter your own information here

Traps

Any traps to avoid learnt from previous experiences that should be passed on – delete this section if not needed

• e.g. enter your own information here
• e.g. enter your own information here

Related documents

• Cleaning The Premises
• Food- Drink and Cleaning Up
• Greeting Telephone Callers
• Greeting Visitors To The Office
• Meeting Schedule
• How to use bottlenecks in your business to help you write effective standard operating procedures (SOP)
• SOP Software to help you manage your standard operating procedures (SOP)

TKO Business Modeller

Pat Williams, is the creator of TKO Business Modeller & TKO Policy Guides software. Pat firmly believes in the benefit of documenting your business systems. In doing so, a business owner can build the system once, then duplicate themselves over and over again simply by inducting new people into the system.

* Please read our disclaimer before downloading any of our documents