Purpose This section explains which sales consultant is entitled to commissions from a property sale and a property purchase. This procedure applies to all sales staff and all property sales. The sales team member who finds a lead, lists a property, manages the sales file ongoing and sells property is entitled to a commission for each of these activities. See “Office commissions and the basis of calculations” for further information. Since…
Purpose This procedure contains the instructions for sending the vendor and purchasers a photo album of their home. Procedure Copy all photographs from onto USB Stick Take USB to Chemist and ask for the photographs to be copied, gloss with white borders, also request that file names appear on the back of the photo and that they provide us with a receipt, which is given to Accounts Once you have photographs returned…
Purpose To describe the necessary steps to be taken to make an appointment once a market appraisal inquiry is received by the receptionist. The company’s reputation together with its high standard of ethical service over the past results in a large number of enquiries both from past clients and new customers. Procedure Consultants are urged to develop their skills in this area and we support this learning…
Purpose A consultant’s continued supply of future listings is largely dependant upon the extent and quality of service rendered to clients after a sale has been completed. Procedure Customers are particularly sensitive to lack of follow up after a sale and prior to settlement but follow up must be continued on a regular basis to build a relationship on which future business can be gained. As a…
Purpose In this procedure, the Sales Consultant maintains regular communication with the Seller. This procedure starts with the agency agreement. It ends when settlement is complete or at the end of the agency agreement. The Sales Consultant needs to keep in regular communication with the seller because: They need to know that the company is working for them Their needs and requirements may change without the company…
Purpose This procedure contains the instructions for calling the purchaser following the sale. Procedure For every sale there is a purchaser. The purpose of the call is to establish how they found our services. The information is recorded in the form of statistics/graphs to analyse where we need to change or improve our services or marketing….
Purpose This procedure contains the instructions for delivering Pre-Marketing Appraisal kits Procedure Once Pre-Market Appraisal Kit is complete, look up concerning property address in Melways Arrive at address, wearing your name badge, and knock on front door/ ring doorbell. If prospective vendor is home, “Hi (name) my name is (name) from Our Company, how are you Here is some light reading about Leigh Maher (e.g.) who you wi…
Purpose In this policy, the sales team builds long term relationships. This procedure is on-going. On-going customers are the most valuable of all. The company has given them good service in the past and formed a relationship with them. These customers are likely to recommend the company to their friends and are an on-going source of new business. There are huge benefits in creating long term relationships with customers. …
Policy The following policy statement covers the use of personal assistants. High income consultants may choose to make use of a personal assistant to enable them to increase their overall performance. Presently, the Australian Taxation law does not allow for a consultant to claim a deduction for the cost of a personal assistant. The company is deemed the employer of such staff and will attend to…
Purpose The Vendor Questionnaire used to be sent at the time the Photo Album is sent to the Vendor. This has now been replaced with a phone call. However, there may still be questionnaires returned for some time yet. You will still need to process these questionnaires as they are returned, in the following manner. Procedure…