Purpose The following procedure outlines the conditions for obtaining a Vendor or Purchasers Directors Guarantee. Procedure A Vendor Directors guarantee should be used when a property is listed for sale where a company is the owner of that property. Both Directors or a Director and the Secretary should sign the guarantee. When the guarantee has been signed, it is necessary to attach a co…
Purpose In this procedure, the sales team conducts its weekly sales meeting. Scope This procedure applies to the sales team and occurs every Tuesday at the office at 8.30am. Background For the sales team to operate as a team, members need to know what is going on in sales activity across the company. This way they can: Be aware of trends Help each other by offering vi…
Purpose This procedure contains the instructions for consultants when attending auctions. Procedure Unless a consultant already has appointments or their own auction, they should support colleagues and attend company auctions. The auction process gives the public opportunities to preview the company and its people. It is therefore vital that staff grooming and behavior is without reproach. Consultants standing…
Purpose In this procedure, the Sales Consultant negotiates an extension of the agency agreement with the Seller. This procedure starts at the end of the agency agreement if the property has not sold. It ends when the Seller sings a new agency agreement. A property may not have sold by the end of the agency agreement. If the Seller is still motivated, this may just take a little more time. The Sales Consultant may negotiate with the Se…
Purpose This procedure contains the instructions for emailing Sale Sold advices. Procedure The Listing Agent opens email and sends a bulk email to all Sales Agents In the Subject section, enter the words ‘PROPERTY SOLD’ In the main body, write the address of the property with advice on the sale price and the date by which the property becomes unconditional If the property does not become uncon…
Policy The success of our sales team depends greatly on our consultants’ ability to work together as a true team. Accordingly the cooperation of everyone is required to ensure continued success. Where a consultant fails to adhere to accepted guidelines, the Sales Manager shall be responsible for resolving the situation. If there is a failure to resolve the problem, the matter shall be dealt with by the Sales…
Purpose This procedure applies to all cases of sales where the buyer has defaulted on some part of the contract. Procedure If a buyer defaults on an aspect of a sales contract, the Seller provides instructions through their solicitor as to the action that is to be taken. The sales team must follow these instructions exactly, asking the Seller’s solicitor to clarify anything that they do not understand. Do not refu…
Purpose This procedure contains the policy details and instructions for Auction Authorities and offers. Procedure When an Auction Authority is signed, Auction Rules apply All Sales Consultants and the Listing Consultant must ensure that their initials, purchaser’s name and contact number are written on the front of the file prior to acceptance of an offer in order to be entitled to make a claim for commission unles…
Purpose This section explains the company policy about hidden listings. Hidden listings can create problems for the company as follows: If a listing does not pass through the listing system, the company cannot guarantee to the Seller or Landlord that it has: Achieved the best price or rent Followed its procedures If anything goes wrong, the company may be legally liable If the sal…
Purpose This procedure contains the instructions for erecting Sale/Auction spikes on a property Procedure Forthcoming Sale or Auction spikes are to be placed before the board. When the property is listed and you have checked with the vendor that they are happy for you to put a spike up (some will want to wait till they have completely prepared the property for sale/auction) When photographing the house, t…