Purpose This section explains the cleaning requirements for the office. The company operates better in a clean and tidy environment. Visitors to the office can gain a bad impression if the office is untidy. If the office is not clean, it can be a health hazard Procedure Cleaning during the day If staff members carry out a messy task, such as a mail out or…
Purpose To standardise reception processes to ensure thoroughness, consistency and efficiency coupled with excellent customer relationships. Procedure Daily duties Refer to Receptionist Position Description for full details. Answer Telephones Collect Mail and sort and allocate Receipt of Cash Typing of professional documents Faxing Photocopying S…
Purpose Hold regular management meetings that check that the Management System is effective, and which discuss areas for improvement. MEETINGS (Provide in this section a schedule of standard company meetings – the example below is a schedule of meetings in a real estate office)…
Purpose In this procedure, the Receptionist greets a telephone caller and helps them to transact their business in the office. This procedure starts when the customer telephones the office. It ends when the Receptionist has finished the transaction or has successfully handed the customer over to another Staff Member. Note: Any Staff Member answering a telephone call has the role of Receptionist. Scope This procedu…
Purpose In this procedure, the Receptionist greets a visitor and helps them to transact their business in the office. This procedure starts when the visitor comes into the office. It ends when the Receptionist has finished the transaction or has handed the visitor over to another Staff Member. Note: Any Staff Member greeting a visitor has the role of Receptionist. Scope This procedure applies to all visitors to the office….
Purpose This section sets out rules for food and drink in the office and when on company business. Scope This applies to all staff on all occasions in the workplace and when on duty. Background Staff need an opportunity to enjoy lunch and refreshments during their working day. These rules make sure that this enjoyment does not interfere with other people’s work or enjoyment or the company image. …
Purpose To complete open or close the office to ensure proper security Background Needed so that business complies with legal requirements and security issues Scope This applies to all staff Procedure What procedure and/or rules apply Upon Opening the Office The office should be opened no later than 8.45 in the morning this means arriving before t…
Policy Customers, contractors and other visitors must be accompanied at all times. Corridors and aisles must be kept clean and clear of obstructions. Sensitive files must be locked in a filing cabinet after use and not left lying on desks unattended. Computer files must be closed when PC is unattended. The Administration Manager will prepare and instruct staff on:…