We respect our customers right to have their grievances heard Each customer is free to raise and have resolved equitably, any complaint he/she may have regarding [enter-your-company-name-here] or the services provided by [enter-your-company-name-here]. The underlying principles of this policy are to ensure that: Each customer has access to procedures for dealing with complaints and disputes. All complaints and disp…
Purpose Identify our company’s approach to closing sales Background Some prospects are easy to close, some are hard, and some are impossible. A common belief held by many in sales is that is that really great sales people can close anything. This simply isn’t true. Really great sales people know how to get maximum value out of their sales time. Scope Sales Staff Procedure Unders…
Purpose Manage R&D processes to ensure: Scope of R&D not exceeded Proper accountability Effective deliverables Return on Investment measurable Correct record keeping What is our current strategy Employee suggestion systems Risk-taking and innovative culture…
Purpose To provide a framework for assisting staff to achieve performance requirements Background Goal setting is a useful motivator for all staff. It provides a yardstick for performance to assist staff to identify their own strengths and weaknesses. For high staff morale, goal setting should be a form of encouragement and a “game”; it should not carry the threat of dismissal for under performance in itself….
Annual Leave Application for Annual Leave must be made on the appropriate application form and must be approved by management before it is taken. We require at least 2 weeks notice, in writing, prior to the the commencement of annual leave. Sick Leave Please refer to the employment agreement, which details sick leave entitlements. Application for Sick Leave must be made on the appropriate application form and approved by ma…
Purpose To ensure an auditable paper trail exists for all purchases and to control purchases to ensure that we only pay for what we order. Background This procedure exists to control the way that our business spends money. All too often, businesses pay for products that either weren’t ordered or were not supplied according to specification. This procedure seeks to ensure that there is conformity between goods ordered and goods receive…
Purpose To show the details of input to the management review process 5.6.1 – Management Review – General Procedure The Agenda for the Management Review meeting will respond to the following issues: Results from internal audits Results from external audits Supplier, customer and client feedback Industry feedback Production and efficiency data N…
Purpose The Vendor Questionnaire used to be sent at the time the Photo Album is sent to the Vendor. This has now been replaced with a phone call. However, there may still be questionnaires returned for some time yet. You will still need to process these questionnaires as they are returned, in the following manner. Procedure…
The executive summary will provide readers a brief description of the key components of your business plan. Business Description Provide a brief description of your company. The opening paragraphs should introduce what you do You would classify us as a [e.g. manufacturing, consulting, reselling, services] business. Type of b…
Purpose This procedure contains the instructions for Market Appraisal kits. Procedure Weekend staff are required to make up Market Appraisal kits for staff to use through the week for Market Appraisals. If time permits, approximately 10 kits should be printed and collated…