Purpose In this procedure, the Sales Consultant appraises a property and presents a sales proposal to the Prospective Seller. This procedure starts when the Sales Consultant agrees to appraise the property. It ends when the sales consultant has completed the presentation. This procedure applies to all sales appraisals and presentations. Procedure The best way to obtain a sales listing is to have the best p…
Purpose This procedure applies to all private treaty property sales. When the seller accepts an offer, you need to treat the property as if it is off the market. Inform all stakeholders so that they do not take any further action towards the property sale. If you fail to do this, you could cause inconvenience and annoyance. Clients who experience this may not want to do further business with you. Procedure…
Policy This policy applies to all sales listings and all staff; it addresses the issue of disclosure of Vendor or Buyer information. The company has a privacy policy and is bound by the Privacy Act. If the company discloses information about a client without permission, the client may take legal action. Therefore, it is very important to have rules concerning privacy. On the other hand, buyers and sellers invariably like to kn…
Purpose This Auction procedure starts when the Auctioneer starts the auction. It ends when the property is sold or passed in. Procedure An auction is a fast moving process, but a lot is at stake. A number of different types of people may be present, each with their own agenda and viewpoints. The Auctioneer must observe the people present and conduct the auction fairly and correctly without mistakes. Mistakes or inco…
Policy Listing Source The source, such as walk in, repeat, referral, advertising, internet etc., of each listing should be correctly stated on the listing input form; this is extremely valuable information for statistical data. Personal listings occur where the consultant initiates the contact, where a vendor specifically asks for the consultant by name or the consultant can demonstrate ongoing contact…
Purpose This procedure contains the instructions for making property alterations and ensuring that all documents and files are changed. Procedure Write alteration in day book (red pen only) Change ad and internet (notify Sales Secretary /Advertising Coordinator) Change window card (notify Sales Secretary) Complete procedure for changes to advertising…
Purpose The following procedure details the actions necessary whenever there is a dispute between members of staff. Procedure Internal disputes are to remain within the company and are not to be discussed outside. If a dispute arises between individuals within the company, it would be advisable to make a detailed record of the event and request that it be handled immediately by the Sales Manager. If the matter is not rectif…
Purpose This procedure contains the instructions for preparing an information pack for auctioneers. Procedure Receptionist will be asked to organise the Auction pack. You will need to open the following file MASTER AUCTION SHEET.doc , fill in the necessary fields, copy the description o…
Purpose To detail the Our Company policy on sale methods. It is the policy of the company to be flexible when offering a prospective vendor a method of selling their home. Policy Your Company supports all mainstream methods of sale. Private sale, auction, tender, set sale etc. The need for different methods will change with the market. At the moment private sale with…
Purpose This procedure applies to all contacts with prospective buyers who are available for interview. All people who telephone or visit the office with an interest in property for sale are prospective buyers and sellers. Sales consultants must capture information about their needs and assess their motivation whenever possible. This is an important way of gaining new clients and finding buyers for sales listings. Procedure…