Purpose This document sets performance targets for Sales Consultants. These targets apply to all Sales Consultants. Supervisors set individual targets for trainees according to their stage of development. Each office and each individual sales person will have goals for the month, quarter and year. Without a goal being set for all aspect of your business success will be impossible to achieve. Targets will be for prospecting, appraisals, listings, sal…
Policy As a company, the vendor has entrusted us with their most valued possession it is important that we respect their privacy as well as their property. It is imperative that we always listen and adhere to their instruction regarding inspections, ensure properties are locked and alarmed when we leave and that the vendor’s keys are put back in the key safe . Key safe codes are not to be given out to anyone (including fa…
Purpose In this procedure, the Sales Administrator notifies stakeholders that the sale is settled, retrieves signs, returns keys, conducts a mail out to neighbours and closes the sales master record. This procedure starts when the Seller’s Solicitor/Conveyancer confirms settlement. It ends when the Sales Administrator closes the sales master file. When the property sale is settled, the company can remove the sales listing and put it in the archiv…
Purpose Enter the purpose of this policy or procedure. Example: In this procedure the Sales Consultant and the Vendor sign the agency agreement and the Sales Administrator checks and records it. It starts when the Vendor agrees to enter the agency agreement. It ends when the Sales Consultant sends the agreement confirmation to the Vendor. These two questions can help you formulate this section: By implementing this Policy…
Policy The following points serve to establish the status of a Purchaser Buyer must be registered in system within one (1) business day and tasks must be set, for the agent to follow up on. Minimum requirement is to have shown them three (3) properties which must be logged Proven weekly contact by Email/SMS/Phone/Inspection….
Purpose To provide guidelines to the sales staff with relation to sales advertising pre approved spending authorities. In difficult negotiations advertising is at times used as leverage to obtain the listing. For the company to maintain financial control of what is given away. Policy The first $500 is available for sale people to use as a negotiation tool at the agents discretion. The mediums that this applies to…
Purpose Once you have generated an inspection that has led to a party wanting to attempt to purchase a property your job becomes much more academic. Offers should never be taken verbally but nearly always on a written contract with a buyer having signed a section 32 and left a deposit as discussed earlier. Offers should always be communicated to all staff via the email procedure before presentation to a vendor. Once th…
Purpose The following statements detail the policies and procedures for dealing with commissions, commission rates, discounts and special arrangements. Commission – Buying Any buying commissions that are negotiated with clients must be properly authorised and adequately documented. Approved REIV authority must be completed. Commission Discounting The practice of reducing…
Policy The following points serve to establish the status of a Vendor Must be registered in system and Tasks have been set. Having completed a Market Appraisal you need to make contact with your client according to the tasks. If you attend a Market Appraisal and find that a colleague has completed a Market Appraisal at the property and has proof of regular contact, then you will be…
Purpose To advise all sales staff and administration of new listings as they are listed Procedure As soon as the authority is taken and brought to the office the listing agent must create an email to all sales staff with details of new listing as follows: Price or auction date Address Vendors names Phone numbers for inspections Land size Access arrangements. …