Purpose This procedure contains the instructions for arranging appointments for Market Appraisals and follow up. Procedure Following the initial telephone call to request a market appraisal, a letter confirming the appointment (incorporated with our pre listing kit) to inspect must be prepared and delivered to the prospective vendors the same day. All appraisals must be recorded on our Market…
Purpose To provide a standard approach to how and why we use testimonials. Testimonials provide evidence of satisfactory dealings with the company. The evidence is made more powerful because it comes from ordinary customers. Existing customers are the peers of the new customers who read the testimonials. These new customers can relate to the testimonials because they are from similar people. Evidence of satisfactory dealin…
Policy In accordance with their letter of appointment and individual Employment Agreement, a consultant should ensure that the Estate Agents Act Section 55 covering the purchase of property listed for sale by the company is followed. If a consultant considers that there is conflict in this area, with either themselves or a direct member of their family,…
Purpose This procedure contains suggestions that should be communicated to the Vendor for presenting the property in the best possible way. Procedure The following are tips for presenting a property for inspection or on auction day, applying to all open houses, inspections and auctions. These tips describe an ideal situation. Aim to achieve as many of these points as possible….
Policy This policy covers the personnel permitted to conduct sales appraisals and sales listings. The law requires that only qualified people appraise and list property for sale. The company must assure the quality of its services by controlling the personnel who can offer this service. Legal requirement Only a licensed agent’s representative under the Estate Agents Act…
Purpose All sales consultants have free contact with builders regarding listings and sales. However, it is recommended that all conversations are reported to the listing consultant and it is preferential to have the listing sales consultant ratify the sale whenever possible. Responsibility of the Listing Sales Consultant: To contact the builder weekly…
Policy The Sales Manager is responsible for supervising the Sales Training Program conducted on Friday mornings….
Purpose Prospective buyer inspections occur when a Sales Consultant takes a prospective buyer through a listed property. This procedure starts when the Sales Consultant makes an appointment with the buyer for the inspection. It ends when the Sales Consultant records the results of the inspection. This procedure applies to all prospective buyer inspections Procedure Prospective buyer inspections are a central part o…
Purpose To advise the agent managing a listed property of an inspection at that property. This procedure was designed to give the listing agent feedback on a buyer inspection conducted by a salesperson who is not the listing agent of a particular property. The result of this is that the listing agent is always the person who gives the buyer feedback to a vendor and therefore is fully informed of the history of the property listing…
Purpose In this procedure, the Sales Consultant maintains regular communication with prospective buyers. This procedure starts when a Sales Consultant identifies a prospective buyer. It ends when the buyer buys a property or is no longer interested in buying property. You need to keep in regular communication with prospective buyers because: They need to know that you are working for them Their needs and requirements…