Purpose To demonstrate that [enter-your-company-name-here] has planned, documented and implemented procedures for the monitoring, measurement, analysis and improvement processes required to; demonstrate conformity to product requirements, ensure conformity of the quality management system and to continually improve the effectiveness of the quality management system. …
Purpose overdue accounts are addressed in a timely and appropriate manner sensitive accounts are managed in ways that ensure that payment is obtained without unduly upsetting the customer Background Cash flow is the lifeblood of business and the performance of your receivables cycle holds the key to maximising your cash flow. It starts out as a customer service function, with calls and letters to verify sati…
Purpose The Staff Recruitment Policy has been established to ensure [enter-your-company-name-here] has the opportunity to attract the best available staff for all vacant positions. Policy [enter-your-company-name-here] is committed to providing high quality products and services. To support the achievement of this objective we recognise the importance of employing the most suitable applicants for vacant positions….
Purpose The level of customer satisfaction is one of the indicators of the effectiveness of the Quality Management System. This procedure describes the methods used to capture the information and analyse it. Procedure (This document states the generic details of how a business may respond to this requirement. Your specific response must be completed below in the body of this procedure. Your u…
Purpose [enter-your-company-name-here] has established, implemented and maintains procedures to identify and have access to all legal and other requirements that are directly applicable to the Occupational Health and Safety (OH&S) issues related to its activities, products or services, including relevant relationships with contractors or suppliers. [enter-your-company-name-here] keeps this information up-to-date. It communicates relevant information on legal…
Purpose The purpose of this document is to ensure that a standard approach is adopted for the recruitment of all vacant positions. [enter-your-company-name-here] is committed attracting and recruiting the best possible candidates for available positions. [enter-your-company-name-here] is further committed to providing equality in employment for all people employed or seeking employment….
Purpose This procedure identifies that we have established Quality Objectives in Key Business Areas of the organisation. These objectives are consistent with our quality policy, have been established by top management and address our management priorities, commercial intent, legal, regulatory and contractual obligations. We have processes for evaluating these objectives, meeting the needs of interested parties and mitigating risk. Procedure…
Purpose Forecast sales on a rolling twelve month projection to facilitate other budgeting processes. identify performance targets for sales staff Background Goal setting is a useful motivator for sales staff. It provides a yardstick for performance and makes sales staff accountable for their time. For best staff morale, it should be a form of encouragement and a “game”. It should not carry the threat of…
Purpose Agree on key deliverables in the customers requirements and document them Background Creating and agreeing on the REQUIREMENTS for a project is only part of the story (what the project is going to do – is the important part!) It’s equally important to agree what the BOUNDARIES are of any undertaking and these must show what the project is NOT going to do. These elements are bound together and are called th…
Purpose [enter-your-company-name-here] has established, implemented and maintains documented Occupational Health and Safety objectives and targets at each relevant function and level within the organisation. Procedure Top Management has a commitment to the development, implementation and improvement of the Occupational Health & Safety management system. [enter-your-company-name-here]’s Occupational Healt…