Purpose This procedure contains the instructions for presenting market appraisals. Procedure All the required information for a Market Appraisal has now been entered into the system so you can now exit out of this screen and will now need to type up the MA in a word document. Typing Up The Market Appraisal in Word: Firstly, go to the Market Appraisal Template Open the new marke…
Purpose Business Development Areas (BDA’s) are developed to ensure that prospecting is done in an orderly manner and covers all streets in our core territory. Once a sales team size starts to increase the need for structure and rules controlling prospecting activity is required to reduce any conflict between colleagues. BDA’s are typically between 1000-1500 households. Policy Activities only to…
Purpose This procedure covers Personal Profiles for staff. Procedure All consultants will be expected to provide the company with a brief history of themselves for their profile. The company provides an allowance for the preparation of personal profiles which are to be used in testimonial material and appraisals. A Director must approve the final content before…
Purpose In this procedure, Customer Service survey all current sellers, and buyers. This procedure starts when the property is sold. It ends when Customer Service provides the survey data to staff for updating company strategy. This procedure applies to all sellers, and all buyers. Procedure Market research provides valuable information for company strategy. It is essential in maintaining a Quality standard to survey our c…
Purpose This procedure contains the instructions for Market Appraisal kits. Procedure Weekend staff are required to make up Market Appraisal kits for staff to use through the week for Market Appraisals. If time permits, approximately 10 kits should be printed and collated…
Purpose To handle telemarketing leads efficiently Procedure Sales manager to receive leads Sales manager to distribute immediate leads to sales people on rotation Future leads entered into database system – card sent & event diarised by sales manager Sales person calls immediate leads & makes MA time Sales person enters lead into database Appraisal done…
Policy This policy confirms the status of a general enquiry and the rights of a sales consultant to any subsequent listing. If a general enquiry is received, then it is presumed that the potential vendor has forgotten the name of the consultant from whom he/she originally purchased. The fact that the potential vendor is listed on a mailing list will not necessarily entitle a consultant to an automatic listing. In…
Purpose Cards need to be sent to Prospective Vendors following a Market Appraisal being conducted. Procedure Text inside card is as follows: Dear________ ‘Thank you for the opportunity to meet with you recently regarding your (name of street) home. I will contact you shortly, however please feel free to contact me at any time should you require anything further.’ Regards ________…
Purpose This procedure details the arrangements for typing Market Appraisal reports Procedure Sales support types market appraisals for all sales consultants. Once the Market Appraisal submission form is received, ensure all fields are completed by the agent, including the date and time required, contact details of the client (first and last name, telephone number, mobile email etc.), along with the bedrooms and bathrooms fi…
Purpose The purpose of this procedure is to efficiently distribute telemarketing reports to the respective sales people. Telemarketing reports are received from professional telemarketer on a weekly basis via email as a Excel file. Procedure Report received on email Open excel report and re-arrange prospects into two groups. Those which are to contact immediately and those which are future programmed…