Purpose This procedure covers the matters that must be discussed during the daily meeting between the Vendor Manager and the Presenter. Procedure On a daily basis, the Vendor Manager must meet with the presenter to communicate the following: previous days contacts today’s contacts follow- ups required/ completed update OFI times if necessary…
Purpose This procedure covers the identification of sales that are expected to settle in the next week and the instructions for producing Gift Boxes. Procedure Gift Box Packs (Wednesday) Check the file to see if the property will be used as the Principal place of residence or as an investment (if land – do not do a Gift Box) – this information can be found on the Sale Input Form…
Purpose When receiving instructions to sell a property, that is managed by another agent, the following procedures must be observed in order to avoid potential and expensive litigation Procedure Vacant Possession Do not under any circumstances affirm to a prospective purchaser that vacant possession shall be given unless in a position to do so and ensure that the Contract Note or Cont…
Purpose This procedure contains the instructions for the application of SOLD stickers. Procedure When a property has sold, you may be asked by the Agent to place a SOLD sticker on the board Place the SOLD sticker in the centre of the board, like a tick on a slightly less angle to this line ¤ , this will cover the photos not the text….
Purpose This section describes how the company calculates the commissions for property sales. Scope This procedure applies to all property sales. Procedure Company commission for sales All sale commission incur two levies prior to the sales persons commission split. These are as follows: 3% of the total commission to cover corporate marketing $350 to cover customer service…
Purpose We send our Vendors 2 movie tickets with a letter to thank them for selling through Our Company. This procedure contains the instructions for selecting, purchasing and delivering the tickets Procedure Under the contact tasks there is a letter called “Thank you for selling with us letter”. Print this letter off on behalf of the agent and once the letter is printed you attach the 2 movie tickets. Whe…
Purpose In this procedure the Sales Consultant and the Seller sign the agency agreement and the Sales Administrator checks and records it. It starts when the Seller agrees to enter the agency agreement. It ends when the Sales Consultant sends the agreement confirmation to the Seller. This procedure applies to all agency agreements for property sales. The agency agreement is the document that assures the income of the company. It is essential that t…
Purpose This procedure contains the instructions for establishing targets for the Sale Team. Procedure Targets apply to all Sales Consultants. Supervisors set individual targets for trainees according to their stage of development. Each office and each individual sales person will have goals for the month, quarter and year. Without a goal being set for all aspect of your business success will be impossible to achi…
Purpose The following procedure covers the use of Voicemail on the office telephone system and the use of IN and OUT buttons to indicate whether you are present in the office or not. Procedure Consultants must advise reception when they are leaving the office, where they are going and when they expect to return. How do I know if I have messages…
Purpose This procedure contains the instructions for making telephone calls to newly listed clients. Procedure…