Purpose This document lists the elements of a marketing plan for a property sale The marketing plan is a key document for a property sale. It specifies all marketing activities and their costs. When the seller signs it off, they are approving the activities and agreeing to pay the costs. It is essential that this document is accurate and correct and that the sales team follows it closely. Procedure The marke…
Purpose This procedure contains the instructions for sales to foreign nationals. Procedure Extreme care must be taken when selling residential properties to foreign nationals. The Foreign Investment Review Board (FIRB) administers a complex foreign investment policy; consultants should be well aware of it and its ramifications. Our Company proforma is to be completed as part of the…
Purpose In this procedure, the Sales Manager reviews the progress of sales appraisals and sales listings, discussing them with the Sales Consultants if necessary. The Sales Manager may need to review sales activities: To give guidance or encouragement to individual sales consultants on their performance To suggest changes in the way a sales consultant is managing a sales listing. Procedure…
Purpose This procedure contains the instructions for ordering Christmas cards. Procedure You need to organize Christmas Cards at the end of September. …
This policy is prepared to give guidelines as to the conduct of each sales person whilst conducting an inspection of a property during the property run. The run will take place on Tuesdays at 10am and start from the office. All agents must offer the addresses to inspect at the start of the sales meeting. These addresses will be ordered into the best geographic sequence for inspection. All sales people are required to participate in the property run and…
Purpose This procedure contains the instructions for dealing with Section 32 statements. Procedure Section 32 statements are to be signed and dated by the vendor(s). Under no circumstances will the section 32 statements be signed by the directors on behalf of the vendor. Once the signed copies have been received from the vendor or vendor’s solicitor, they must then be given to the Receptionist….
A salesperson will be expected to question a potential vendor/buyer in relation to any previous involvement with any employee of the company, so as to establish if that person has been followed up recently, or is a past client of the company, “Have you dealt with anybody from <Your company> before ” A client is someone who has either bought or sold through the company and has been regularly followed up by that salesperson i.e. quarterly contact evidenced by mai…
Purpose Ensure that our customer service is always exemplary Background Think about the last time you had a negative buying experience. Did an e-commerce site fail to respond to your email query Did a sales person at your neighborhood computer store fail to know the difference between a floppy drive and a hard drive Perhaps you were left on hold for an inordinate amount of time when you called a company’s telephone….
Purpose This procedure applies to all sales listings Sometimes it is not appropriate for a listing sales consultant to continue to direct the marketing and sale of a property. Since the listing agent earns income from the eventual sale of the property, it is fair to have a known procedure with published criteria for transferring the property to another sales consultant. This decision is a balance of equal opportunity for sales consultants to do their w…
Purpose This procedure contains the script to be used when an enquiry is received for a sold property prior to the sale becoming unconditional. Procedure At no time is the sale price to be given to the prospect prior to the property sale becoming unconditional. Buyer: Hi I’m calling in relati…