Policy We encourage all staff to maintain cordial relations with competitor agents and realise that natural friendships often evolve as a result of frequent contact. However, such relationships must not be allowed to prejudice loyalty to Our Company, our vendors or our work colleagues. Disparaging comments about competitors will only breed distrust and are not in a consultant’s or the company’s long t…
Purpose This procedure contains the instructions for after inspection advice. Procedure It is necessary to advise the agent managing a listed property of an inspection at that property to give the listing agent feedback on a buyer inspection conducted by a salesperson who is not the listing agent of a particular property. The result of this is that the listing agent is always the person who gives the buy…
Purpose This procedure contains the instructions for recording Market Appraisals Procedure Reception will send an email through to you each time that a call comes through requesting an MA included in the email should be the full name, address and a contact number of contact that the MA will be completed for Once you receive the MA check the surname and mobile number if you have one to check if they are al…
Purpose In this procedure, the sales consultant conducts prospecting campaigns. The procedure also explains the purpose of prospecting. This procedure starts when the Sales Manager constructs the prospecting plan for the year. It ends when the prospecting is complete for the year. Procedure Prospecting is vital for expanding the company’s operation and gaining new customers. Through pr…
Purpose The following instructions relate to the security of Sales / Sold files Procedure Sales / Sold files shall not to be copied or taken off the premises If a file is removed from the filing cabinet, ensure that a note or business card is placed in the drop indicating to your colleagues where file may be found…
Purpose In this procedure , the Sales Consultant conducts an ‘open for inspection’. This procedure starts when the Sales Consultant schedules an ‘open for inspection’. It ends when the Sales Consultant records the results of the ‘open for inspection’. ‘Open for inspection’ is a powerful but fast-moving method of finding a buyer and raising the profile of the company. You must carry it out carefully, so that: You conduct the…
Policy Rental property appraisals must not be carried without prior knowledge of the Property Manager and Sales Manager. Our property manager is able to provide you with an accurate guide to rental value and any work considered necessary to make the property easier to sell. Access to rented properties must take place in accordance with the Act and proper notice…
Purpose To detail the telemarketing policy of the company. The research of the company shows that many leads can be created from effective telemarketing. The company use professional telemarketers to ensure the most efficient results. It is the policy of the company that sales people are not to telemarket but are better to focus on negotiating sales and listings. Procedure When a report is received from a telemarketer the inform…
Policy The Sales Manager is responsible for the following reviews on a six- monthly basis: revising the Sales Departments formal budget reviewing his/ her personal performance to budget and reporting in writing with comments and recommendations to the Directors revising the Sales Department’s training program, vendor/ purchases/ investor needs analyses/ surveys/ prospecting systems and relationship marketing program…
This policy is prepared to ensure that an agent who is working with a buyer and has referred that buyer to an open for inspection is rewarded with the sale commission provided correct procedures have been followed. Referrals made from sales people for an open for inspection must be via the email between agents. Names and contact number of the buyer must be included in your email. Should this person arrive at the open they may or may not…