Handling Defective Products

Purpose

Ensure that product which is defective or non-conforming is dealt with effectively.

Background

This procedure is similar to the procedure for dealing with defective supply in purchasing.

Scope

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What you will need before you begin

Safety hazards awareness

Any safety hazards to be aware of – delete this section if not needed

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Procedure

• Inspection and testing reveals product is defective or non-conforming
• Product is set aside (WHERE)
• Product is tagged or clearly marked “DEFECTIVE – NOT TO BE USED”
• Arrange for product to be disposed of
• Note in Defective product log

Steps

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Tips

Any tips learnt from previous experiences that should be passed on – delete this section if not needed

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Traps

Any traps to avoid learnt from previous experiences that should be passed on – delete this section if not needed

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