8.4.0 Analysis Of Data

Purpose

To demonstrate the manner in which [enter-your-company-name-here] sources data and then uses it to determine the effectiveness of the Quality Management System and to identify opportunities for improvement.

Analysis of the data provides information relating to;

customer satisfaction,
conformity to product requirements,
suppliers,
characteristics and trends of processes and products, including opportunities for preventive action.

Procedure

[enter-your-company-name-here] gathers data from various sources, including customer surveys, Corrective Action Required reports, inspection and test reports, supplier performance reports, sales and marketing reports etc.
The data is correlated and the results used to identify trends. The trend data may indicate problems associated with processes, training, documentation, product specifications, suppliers, raw materials and many more.
The results from the evaluation of the data and trends are used as a basis for changes and improvements to the Quality Management System.

The results from the evaluation of the data may also be used :

as input to management reviews
as input to decision processes for corrective and preventative actions
as inputs to assessing customer satisfaction
as evidence of conformance to customer requirements