Identifying and Caring For Customer Property

Purpose

• Identify accurately Customer Property
• Secure Customer Property

Background

A significant cause of customer dissatisfaction is when their property is not effectively cared for or is lost.

Procedure

(WHO) is responsible for logging customer property to the customer property register

The company has provision in its insurances for “Customers Property in Care Custody and Control” adequate to cover such property

Customer property is stored (WHERE) before being worked on and (WHERE) after being worked on pending collection