After Sales Service

Purpose

A consultant’s continued supply of future listings is largely dependant upon the extent and quality of service rendered to clients after a sale has been completed.

Procedure

• Customers are particularly sensitive to lack of follow up after a sale and prior to settlement but follow up must be continued on a regular basis to build a relationship on which future business can be gained.

• As an absolute minimum the consultant is required to contact both vendor and purchaser at least three times between the sale date and settlement date.  Settlement date should be diarised so that you can personally schedule time to congratulate your clients on their purchase and present them with a small gift. It would be wise to make a note to follow your clients up in 3 months time.

• These follow up contacts are all specific tasks that must be completed.
• Our Client Services coordinator contacts both the vendor and purchaser after the sale to congratulate them and ask for feedback on the service they received at Our Company.  A survey is also posted out for their comments.
• Current names and addresses of both vendors and purchases will be updated by our Client Services coordinator on our data base for future receipt of newsletters, Christmas cards, anniversary cards etc.