6.2.2 Competence- Awareness and Training

Purpose

Identifies processes for determining employee competency and training requirements, the provision of same together with communications strategies to assist employees to identify how they contribute to the achievement of our quality objectives.

Procedure

All employees receive induction into the Quality Management System (QMS) requirements. Immediately upon commencement of duties, employees participate in appropriate training, accept responsibility for the job, ensure quality at their workstations without the need for close supervision or continual inspection of their output and comply with all relevant procedures and work instructions. 

Part of this training is to ensure that staff are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.

When additional work loads require part time or casual staff, management will ensure that they comply with the above requirements.

Key objectives in relation to human resources for [enter-your-company-name-here] include:

• Identifying an employee from the best available people
• Providing staff with appropriate training
• Providing staff with opportunities for advancement
• Ensuring that both [enter-your-company-name-here] and its staff benefit during the period of employment
• Providing for replacement staff and staff level planning.

Our staff selection programme involves the design of appropriate job advertisements, that are approved and placed in newspapers etc., provision of application forms and position descriptions, interviews and selection and rejection processes. Recruiting agencies are used when appropriate; a detailed brief and job description is provided to the agency before any work proceeds.

New employees take part in a formal induction program, are supplied with a letter of employment, have their details entered into employee records, have employee files created, and have skills gaps and training requirements identified. Reference is made to the skills matrix that has been established for each position.

In line with [enter-your-company-name-here]’s commitment to continuous improvement, on-going training is programmed, including refresher courses for technology, training in new equipment and processes and the use of new forms.

Ongoing training, not only includes in-house training, but also external training courses when appropriate and available.  Attendance of internal training and competency gained is recorded in the training register and attendance qualifications and certificates of attainment are recorded on the employee record.

Regular assessments are carried out to determine the effectiveness of training and the need for any additional training.