7.1.0 Planning Of Product Realization

Purpose

This relates to the planning of the realisation process in order to ensure that all processes ranging from, understanding the customer requirements to providing the product or service, are identified and properly planned.

This includes; (depending on the type of business)

• Identification of the product or service supplied to the customer
• Identifying the quality objectives and requirements
• Identification of any need to establish processes, documents or specific resources for the product or service
• Identifying any required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance
• Identifying any records required to provide evidence that the realisation processes and resulting product or service meets the requirements of the Quality Management System.
• Planning the provision of these product or services, such as the sales or order cycles
• Designing or development of the services
• Procurement of raw materials and other resources
• Producing or providing the product or service
• Installation and support of the product or service

Note (a) A document specifying the processes of the Quality Management System (including the product realisation processes) and the resources to be applied to a specific product, project or contract, can be referred to as a Quality Plan.

Note (b) The organisation may also apply the requirements given in 7.3 to the development of product realisation processes.

Procedure

Sample flow chart

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References

In relation to this procedure, the following sections should be referenced as appropriate:

• 7.1 Planning of Product Realization
• 7.2.1 Determination of Requirements Related to the Product
• 7.2.2 Review of requirements related to the product
• 7.2.3 Customer communication
• 7.3.1 Design and development planning
• 7.3.2 Design and development inputs
• 7.3.3 Design and development outputs
• 7.3.4 Design and development review
• 7.3.5 Design and development verification
• 7.3.6 Design and development validation
• 7.3.7 Control of design and development changes
• 7.4.1 Purchasing process
• 7.4.2 Purchasing information
• 7.4.3 Verification of purchased product
• 7.5.1 Control of Product and Service Provision
• 7.5.2 Validation of processes for production and service provision
• 7.5.3 Identification and traceability
• 7.5.4 Customer Property
• 7.5.5 Preservation of product
• 7.6 Control of Measuring and Monitoring Devices