Identifying Causes When Things Go Wrong
Background
Proper root cause analysis identifies the basic source or origin of your problem. Root cause analysis is a step by step approach that leads to the identification of a fault’s first or root cause. Every system, equipment, or component failure happens for a reason.
There are specific succession of events that lead to a failure. A root cause analysis investigation follows the cause and effect path from the final failure back to the root cause.
Procedure
What happened |
Caused by |
[e.g product failed to be delivered] | [e.g delivery docket was not sent to dispatch, but merely passed over the phone] |
Suggested Improvements |
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[e.g. ensure all ..] | |
[] | [] |
Suggested Improvements |
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[] | |
[] | [] |
Suggested Improvements |
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[] | [] |
Suggested Improvements |
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Add more rows as needed
Completed by
[e.g. bill]