Purpose This procedure contains the instructions for dealing with Section 32 statements. Procedure Section 32 statements are to be signed and dated by the vendor(s). Under no circumstances will the section 32 statements be signed by the directors on behalf of the vendor. Once the signed copies have been received from the vendor or vendor’s solicitor, they must then be given to the Receptionist….
Purpose This procedure contains the script to be used when an enquiry is received for a sold property prior to the sale becoming unconditional. Procedure At no time is the sale price to be given to the prospect prior to the property sale becoming unconditional. Buyer: Hi I’m calling in relati…
Purpose This procedure contains the instructions for the application of SOLD stickers. Procedure When a property has sold, you may be asked by the Agent to place a SOLD sticker on the board Place the SOLD sticker in the centre of the board, like a tick on a slightly less angle to this line ¤ , this will cover the photos not the text….
Purpose This procedure contains the instructions for establishing targets for the Sale Team. Procedure Targets apply to all Sales Consultants. Supervisors set individual targets for trainees according to their stage of development. Each office and each individual sales person will have goals for the month, quarter and year. Without a goal being set for all aspect of your business success will be impossible to achi…
Purpose This procedure contains the instructions for tracking sales. Procedure It is necessary to track each Sale to Unconditional stage, completing proformas and confirming deposit. Make a note in diary when the sale is unconditional, the following day put up the sold sticker. Each day, since selling the property, keep checking receipt book at your office to determine whether the remaining deposit monie…
Purpose This procedure contains the instructions for contacting the Vendor on a weekly basis. Procedure Contact your vendors more than once a week. There are a number of reasons why you may make contact with your vendor for example; open for inspection times (beginning of the week & end of the week confirming) talking about marketing (e.g. board looks great or ad in paper)…
Purpose In this procedure, the sales team responds to instructions about a buyer default. This procedure starts when the Sales Consultant receives notice and instructions from the Seller’s solicitor. It ends when the sales team carried out the instructions. If a buyer defaults on an aspect of a sales contract, the Seller gives instructions through their solicitor about the action to take. The sales team must follow these instructions exactl…
Purpose To advise the agent managing a listed property of an inspection at that property. This procedure was designed to give the listing agent feedback on a buyer inspection conducted by a salesperson who is not the listing agent of a particular property. The result of this is that the listing agent is always the person who gives the buyer feedback to a vendor and therefore is fully informed of the history of the property listing…
Purpose In this procedure, the Sales Administrator notifies stakeholders that the sale is settled, retrieves signs, returns keys, conducts a mail out to neighbours and closes the sales master record. This procedure starts when the Seller’s Solicitor/Conveyancer confirms settlement. It ends when the Sales Administrator closes the sales master file. When the property sale is settled, the company can remove the sales listing and put it in the archiv…
Purpose Once you have generated an inspection that has led to a party wanting to attempt to purchase a property your job becomes much more academic. Offers should never be taken verbally but nearly always on a written contract with a buyer having signed a section 32 and left a deposit as discussed earlier. Offers should always be communicated to all staff via the email procedure before presentation to a vendor. Once th…