Purpose This section explains the rules for giving out information about a listed property. The company is bound by the Privacy Act and has a privacy policy. If the company discloses information about a client without permission, the client can take legal action. It is very important to have privacy rules. On the other hand, buyers and sellers like to know a little about each other, and it may help the transaction for…
Purpose This procedure applies to all offers for property sales. Inviting and presenting offers is a key activity in the company process. Working with offers is like building a bridge between the Potential Buyer and the Seller. Sales Consultants can succeed with a sale if they work with sensitivity, respect, honesty and understanding. Procedure Tips for inviting offers…
Purpose In this procedure, the Seller and Buyer exchange contracts. The Sales Administrator records the exchange and notifies stakeholders. This procedure starts when the Seller and Buyer agree to exchange contracts It ends when stakeholders have been notified. Exchanging contracts is a legally sensitive process. It is extremely important that staff members communicate clearly with the people involved and follow procedures exactly so that t…
Purpose In this procedure, the Sales Consultant takes a prospective buyer through a listed property. This procedure starts when the Sales Consultant makes an appointment with the buyer for the inspection. It ends when the Sales Consultant records the results of the inspection. Prospective buyer inspections are a central part of selling a property. Sales Consultants must make the most of this opportunity to help the prospective buyer evaluat…
Purpose This procedure applies to all private treaty property sales. When the seller accepts an offer, you need to treat the property as if it is off the market. Inform all stakeholders so that they do not take any further action towards the property sale. If you fail to do this, you could cause inconvenience and annoyance. Clients who experience this may not want to do further business with you. Procedure…
Purpose This procedure contains the instructions for making property alterations and ensuring that all documents and files are changed. Procedure Write alteration in day book (red pen only) Change ad and internet (notify Sales Secretary /Advertising Coordinator) Change window card (notify Sales Secretary) Complete procedure for changes to advertising…
Purpose This procedure applies to all contacts with prospective buyers who are available for interview. All people who telephone or visit the office with an interest in property for sale are prospective buyers and sellers. Sales consultants must capture information about their needs and assess their motivation whenever possible. This is an important way of gaining new clients and finding buyers for sales listings. Procedure…
Purpose It is critical that all our vendors are fully acquainted with all circumstances surrounding the sale of their property throughout the marketing campaign for all scheduled private sales and auctions. This procedure details the actions for reporting to Vendors. Procedure As a minimum, the consultant is expected to: Speak with each vendor three times a week Provide a written report…
Purpose In this procedure, the Sales Consultant reviews an inspection with the Prospective Buyer. This procedure starts at the end of the inspection or ‘open for inspection’ when the Sales Consultant asks the Prospective Buyer for comments. It ends when the Sales Consultant has passed on the Prospective Buyer’s comments to the Seller. Educating the seller as to the state of the market can assist future negotiation. Procedure…
Purpose This procedure contains the instructions for sales to foreign nationals. Procedure Extreme care must be taken when selling residential properties to foreign nationals. The Foreign Investment Review Board (FIRB) administers a complex foreign investment policy; consultants should be well aware of it and its ramifications. Our Company proforma is to be completed as part of the…