Purpose The Vendor Questionnaire used to be sent at the time the Photo Album is sent to the Vendor. This has now been replaced with a phone call. However, there may still be questionnaires returned for some time yet. You will still need to process these questionnaires as they are returned, in the following manner. Procedure…
Purpose In this procedure, Customer Service survey all current sellers, and buyers. This procedure starts when the property is sold. It ends when Customer Service provides the survey data to staff for updating company strategy. This procedure applies to all sellers, and all buyers. Procedure Market research provides valuable information for company strategy. It is essential in maintaining a Quality standard to survey our c…
Purpose Cards need to be sent to Prospective Vendors following a Market Appraisal being conducted. Procedure Text inside card is as follows: Dear________ ‘Thank you for the opportunity to meet with you recently regarding your (name of street) home. I will contact you shortly, however please feel free to contact me at any time should you require anything further.’ Regards ________…