Purpose Identifies that a number of procedures in this manual are devoted to determining and providing resources required to implement, maintain and improve the effectiveness of the Quality Management System and enhance customer satisfaction. Procedure The following documents identify resources that [enter-your-company-name-here] has provided for implementation, maintenance and improvements to the Quality Management System and for enhancing custo…
Purpose Identifies the existence of system to ensure that [enter-your-company-name-here] has appropriately qualified and experienced staff. Procedure [enter-your-company-name-here] has developed a skills matrix that identifies the necessary education, skills, training, experience and qualifications for all key operations in the organisation. Each position has a position description that is clear and easy to read. The position description clearly…
Purpose Identifies processes for determining employee competency and training requirements, the provision of same together with communications strategies to assist employees to identify how they contribute to the achievement of our quality objectives. Procedure All employees receive induction into the Quality Management System (QMS) requirements. Immediately upon commencement of duties, employees participate in appropriate training, accept respon…
Purpose To address the provision and maintenance of infrastructure that is necessary to achieve conformity of product requirements. Procedure [enter-your-company-name-here] identifies and provides the necessary infrastructure to support their Quality Management System, this includes; Buildings, work areas; Utilities; Lighting, ventilation, climate control; Plant and e…
Purpose To detail the work environment areas that, the organisation has identified, are to be managed to ensure conformity of product requirements. Procedure [enter-your-company-name-here] provides a work environment that conforms to regulations, industry guide lines and contractual requirements. It provides a positive environment to enhance the performance of all s…