Purpose To document the corrective actions necessary to eliminate the causes of nonconformities, including complaints, in order to prevent their recurrence and drive continual improvement of the Quality Management System. Corrective actions are implemented as appropriate, considering the effects of the nonconformities. Procedure [enter-your-company-name-here] has established procedures that record and review all reported nonconformiti…
Purpose To show the details of outputs of the management reviews. Procedure The outcomes from the Management Review meetings may include: Improvements to procedures, forms and work instructions Improved Customer and Client service or value adding Improved resource planning and management Improved communication systems…
Purpose To document the actions necessary to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions are implemented as appropriate, considering the effects of the potential problems. Procedure [enter-your-company-name-here] has established procedures that identify the causes of potential nonconformities and methods by which these may be prevented. During the…
Purpose Identifies that a number of procedures in this manual are devoted to determining and providing resources required to implement, maintain and improve the effectiveness of the Quality Management System and enhance customer satisfaction. Procedure The following documents identify resources that [enter-your-company-name-here] has provided for implementation, maintenance and improvements to the Quality Management System and for enhancing custo…
List of attached files for this department Due_Diligence_form.doc Internal_Audit_Report_Form.doc Internal_Documents_Register.doc…
Purpose Identifies the existence of system to ensure that [enter-your-company-name-here] has appropriately qualified and experienced staff. Procedure [enter-your-company-name-here] has developed a skills matrix that identifies the necessary education, skills, training, experience and qualifications for all key operations in the organisation. Each position has a position description that is clear and easy to read. The position description clearly…
Purpose Identifies processes for determining employee competency and training requirements, the provision of same together with communications strategies to assist employees to identify how they contribute to the achievement of our quality objectives. Procedure All employees receive induction into the Quality Management System (QMS) requirements. Immediately upon commencement of duties, employees participate in appropriate training, accept respon…
Purpose To address the provision and maintenance of infrastructure that is necessary to achieve conformity of product requirements. Procedure [enter-your-company-name-here] identifies and provides the necessary infrastructure to support their Quality Management System, this includes; Buildings, work areas; Utilities; Lighting, ventilation, climate control; Plant and e…
Purpose To detail the work environment areas that, the organisation has identified, are to be managed to ensure conformity of product requirements. Procedure [enter-your-company-name-here] provides a work environment that conforms to regulations, industry guide lines and contractual requirements. It provides a positive environment to enhance the performance of all s…
Purpose This relates to the planning of the realisation process in order to ensure that all processes ranging from, understanding the customer requirements to providing the product or service, are identified and properly planned. This includes; (depending on the type of business) Identification of the product or service supplied to the customer Identifying the quality objectives and requirements…