Purpose To demonstrate that [enter-your-company-name-here] has planned, documented and implemented procedures for the monitoring, measurement, analysis and improvement processes required to; demonstrate conformity to product requirements, ensure conformity of the quality management system and to continually improve the effectiveness of the quality management system. …
Purpose The level of customer satisfaction is one of the indicators of the effectiveness of the Quality Management System. This procedure describes the methods used to capture the information and analyse it. Procedure (This document states the generic details of how a business may respond to this requirement. Your specific response must be completed below in the body of this procedure. Your u…
Purpose To define the procedure for planned, regular internal audits which determine whether the Quality Management System is effective and conforms with all requirements. Procedure [enter-your-company-name-here] has developed a 12 month schedule of internal audits with procedures and activities that are complex or critical being scheduled at six monthly intervals. The internal audit plan and procedure conforms to the requirem…
Purpose This procedure describes the methods used for monitoring and measurement as part of the product realisation process. Procedure (Where necessary, add specific details of how the organisation will respond to this requirement) All persons who carry out monitoring and measurement tasks shall be suitably qualified and competent in accordance with the procedure (6.2.2) – Competence, awareness and training. A perso…
Purpose To establish appropriate testing and inspection regimes for monitoring conformity of supplied product or services. Procedure (Depending upon the complexity of the product, there may be rigorous inspection and testing procedures to ensure conformity of product or service. Alternatively it may only be necessary to conduct a visual inspection prior to supply. Select whichever of the following paragraphs suits the application.)…
Purpose To ensure that nonconforming product is identified and controlled. Procedure [enter-your-company-name-here] shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. In dealing with nonconformities, the organisation will, depending upon the circumstances, act in one or more of the following ways;…
Purpose To demonstrate the manner in which [enter-your-company-name-here] sources data and then uses it to determine the effectiveness of the Quality Management System and to identify opportunities for improvement. Analysis of the data provides information relating to; customer satisfaction, conformity to product requirements, suppliers, characteristics and trends of processes…
Purpose [enter-your-company-name-here] is committed to the continual improvement of its Quality Management System; this procedure indicates the various methods employed to achieve this. Procedure [enter-your-company-name-here] has developed a Quality Management System (QMS) and has a stated commitment towards improving the effectiveness of the system. Top management has endorsed the organisation’s Quality Policy which, togethe…
Purpose To document the corrective actions necessary to eliminate the causes of nonconformities, including complaints, in order to prevent their recurrence and drive continual improvement of the Quality Management System. Corrective actions are implemented as appropriate, considering the effects of the nonconformities. Procedure [enter-your-company-name-here] has established procedures that record and review all reported nonconformiti…
Purpose To document the actions necessary to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions are implemented as appropriate, considering the effects of the potential problems. Procedure [enter-your-company-name-here] has established procedures that identify the causes of potential nonconformities and methods by which these may be prevented. During the…