Purpose Gather feedback from product users to improve the business performance. Background This is a key element in any customer service and continuous improvement process Scope All Staff Procedure Responsibility…
Background Proper root cause analysis identifies the basic source or origin of your problem. Root cause analysis is a step by step approach that leads to the identification of a fault’s first or root cause. Every system, equipment, or component failure happens for a reason. There are specific succession of events that lead to a failure. A root cause analysis investigation follows the cause and effect path from the final failure back to the root cause….
[e.g. Satisfaction] SCALE SURVEY…