Complaint-Ready: Returns, Refunds and the NSW Register Fair trading updates are raising the bar on how retailers handle complaints and returns under the Australian Consumer Law. Here’s a practical, story-driven playbook for small businesses to avoid penalties, stay off the NSW Fair Trading Complaints Register, and build a customer-first, compliant operation. 1) The Wake-Up Call:
NSW Consumer Law Wake-Up Call: Fix Your Returns Policy Now NSW Fair Trading’s enhanced powers—public warnings and Consumer Guarantee Directions—have raised the stakes for retailers. Here’s a practical, step-by-step playbook to tighten your returns policy, scripts, and systems so issues are resolved in-house, not escalated to Fair Trading or NCAT. 1) The Wake-Up Call: New