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Gift Boxes

Gift Boxes

Customer Service Program
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Purpose

This procedure covers the identification of sales that are expected to settle in the next week and the instructions for producing Gift Boxes.

Procedure

Gift Box Packs (Wednesday)

  • Check the file to see if the property will be used as the Principal place of residence or as an investment (if land – do not do a Gift Box) – this information can be found on the Sale Input Form (inside property File) at the base in a tick box
  • Hand write on the Congratulations card as per below:

Eg. 1                (Principal Place of Residence)

       

               Dear Peter & Jodie (use first names)

               Congratulations on the Settlement of your new home.  Best Wishes for the future.

       

               Regards Our Company and the Our Company Team

               (use the Selling Agents name)

Eg. 2                (Investment Property)

       

               Dear Peter & Jodie (use first names)

               Congratulations on the Settlement of your new investment property.

               Best Wishes for the future.

               Regards your manager and the Our Company Team

               (use the Selling Agents name)

    • Place the card in the envelope with the address on the front and seal
    • Obtain Gift Box from store room
    • Using double sided tape, stick the envelope in the middle of the Gift Box
    • Obtain keys from file and place in the key envelope
    • Place keys inside envelope inside Gift Box

Ordering Gift Boxes

  • Gift boxes are ordered through …
  • Each week when you make up boxes for the upcoming week, check your unsettled sales report to see how many future settlements are scheduled to ensure you will always have enough stock to keep you ahead 1 week at a time. The order can take between 7  -10 days  to arrive.