Conducting An Open For Inspection

Purpose

In this procedure , the Sales Consultant conducts an ‘open for inspection’.  This procedure starts when the Sales Consultant schedules an ‘open for inspection’.  It ends when the Sales Consultant records the results of the ‘open for inspection’.

‘Open for inspection’ is a powerful but fast-moving method of finding a buyer and raising the profile of the company.  You must carry it out carefully, so that:

• You conduct the ‘open for inspection’ in a way that maximises the number of visitors
• You record details of all visitors.  Any one of them could be the buyer of this or another listed property.
• You maintain security and privacy for the seller

Documents

Documents include: OFI list ( from website), feedback card, advertising material inc magazines and brochures.  Refer Open day Checklist for this document

Procedure

Sales Consultant

• At least three days before the ‘open for inspection’, briefs the Seller (and Existing Tenant if any) about presenting the property for ‘open for inspection’ (See “Presenting the property for inspection and auction”)
• At the start of the day places an ‘Open for Inspection’ board in front of the property with the timeslot in the board at the property.  If the property is not on a main road, places additional boards on nearby main roads with arrows to the property.
• Leave office with all items for the particular property
• Arrive at property at least 5 minutes before scheduled open time
• Get key from key safe & unlock doors as required and adjust lighting & heating/cooling as required.
• Display advertising material for buyers to avail themselves of as needed.
• Attend at front door and greet buyers asking for name, contact phone number and information as to how they knew the property was open for statistical data.
• Be attentive and offer to answer any questions a buyer may have.
• As visitors leave, asks for and records comments about the property and its price
• At the end of the open time check all buyers have vacated and leave feedback card with buyer comments for vendor
• Turn off lights and heating/cooling leaving the property exactly as it was found.
• Lock doors and return key to key safe
• Pick up open boards as you leave the property
• Review the ‘open for inspection’ with the Seller
• Follow up many visitors as possible.  For known prospective buyers, review their impressions of the property.  For new clients, qualify them as buyers