8.2.4 Monitoring and Measurement Of Product

Purpose

To establish appropriate testing and inspection regimes for monitoring conformity of supplied product or services.

Procedure

(Depending upon the complexity of the product, there may be rigorous inspection and testing procedures to ensure conformity of product or service. Alternatively it may only be necessary to conduct a visual inspection prior to supply.  Select whichever of the following paragraphs suits the application.)

For simple supply

Before the product is released to the customer, a suitably qualified person shall review and confirm the order against the supply.  A brief visual review is conducted to ensure that there are no obvious defects or nonconformities such as damaged product, packaging or incorrect labelling.  Persistent or significant nonconformity will be identified and may form the basis of a CAR procedure.

Or

For all other instances

This procedure relates to inspection and test points, monitoring and measurement of product realisation processes.  Before commencement of the job, inspection and test points are agreed with the customer.

The job plan including recommended inspection and test points is explained to and reviewed with the customer. 

Any major nonconformance detected at any of the inspection and test points will be recorded on a CAR form and appropriate action taken in consultation with the customer.

Specialised tests may be conducted by suppliers, sub-contractors or consultants and may include:

• U.V. Stability (for example)
• Concrete testing (for example)
• Compliance testing (for example)
• Other

Any final measurements or quantities are compared with the original or agreed specification and contracts and any adjustments to the final sign-off are made and agreed with all relevant stakeholder’s.

If a client’s representative supervises the final inspection and tests; when he/she is satisfied, may issue a Letter of Completion and Approval or other appropriate documentation.

(Expansion required)

Unless otherwise approved by a relevant authority and, where applicable, by the customer, release of product and delivery of service to the customer shall not proceed until the planned arrangements (7.1) have been satisfactorily completed.

All records that authorise the release of the product or service shall clearly identify the person authorising the release.

All monitoring and measurement records, together with other relevant documentation is stored in accordance with the procedure 4.2.4 – Control of records