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Getting Feedback From Customers

Getting Feedback From Customers

Customer Forms and Templates
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Purpose

Gather feedback from product users to improve the business performance.

Background

This is a key element in any customer service and continuous improvement process

Scope

All Staff

Procedure

Responsibility

Position

Authority

Further action
[e.g MANAGER]
  • Prepare quarterly list of customers to contact
  • Review results of surveys collected from customers
  • Report results to Sales Staff at appropriate meetings.
[e.g SALES STAFF]
  • Contact Customers from list provided by Manager
  • Conduct surveys
  • Report to Manager survey results

Customer survey

  • Manager selects list of Customers at quarterly intervals.
  • Survey Letter is sent to Customers.
  • Sales Staff contact to conduct survey within two weeks of letters
  • Responses are discussed at Sales Meetings.

Outcome

e.g. enter your own information here

What you will need before you begin

Need

Notes

Time
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Tools and Equipment
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  • ..other

Parts
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  • ..other

Support people
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Paperwork and authority
  • e.g. enter your own information here
  • ..other

Other
  • e.g. enter your own information here

Safety hazards awareness

Any safety hazards to be aware of – delete this section if not needed

  • e.g. enter your own information here
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Steps

  1. e.g. enter your own information here

…as a suggestion, add a supporting image or video here

  1. e.g. enter your own information here

…as a suggestion, add a supporting image or video here

  1. e.g. enter your own information here

…as a suggestion, add a supporting image or video here

  1. ..others

Tips

Any tips learnt from previous experiences that should be passed on – delete this section if not needed

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Traps

Any traps to avoid learnt from previous experiences that should be passed on – delete this section if not needed

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  • e.g. enter your own information here