Yes, I get that you want me to jump ..but how high? (Key Performance Indicators)
Often we just expect our staff to just know that things have to be done to a certain standard without actually quantifying that standard. TKO provides a simple model for you to document the standards that you expect.
Once established these key performance indicators can then be made available to staff via operation manuals or a web knowledge base. TKO Business Modeller is ideal for that.
In the end you have everyone clearly understanding 3 simple criteria of performance i.e. commendable, meets standard and unsatisfactory.
It works on a simple system of classifying
What is a commendable outcome?
What do we consider to be a commendable criteria, for example let’s say our minimum standard for sales is $20,000 per week commendable might be anything over that.
What meets the organisations standard?
This is the benchmark or the minimum standard. For example “All orders will be delivered within 24 hours”
What is considered unsatisfactory?
Anything less than minimum standard.