Purpose 
In this procedure, Sales Consultants keep the Existing Tenant informed about sales listings, 'open for inspection's, inspections, and auctions.  This procedure starts when the Sales Consultant lists the property.  It ends when settlement is complete or at the end of the agency agreement.

A property for sale with an Existing Tenant is still a home to the tenant.  They do not have much power in the situation and their rights and personal space needs to be respected.

Remember that the Existing Tenant is your customer's customer and so essentially they are the company's customer.  If they stay in the property they will continue in this customer role.  If they move to a different property they could still be your customers.

If you don't have the cooperation of the Existing Tenant, selling the property can be more difficult.  Keep them informed about the progress of the sales listing and negotiate inspection appointments carefully with them.

Procedure
All arrangements must conform with the Residential tenancies Act

Sales Consultant 
•	Immediately after completing an agency agreement, contacts to the Existing Tenant explaining access requirements and seeking their cooperation
•	Confirms that the Existing Tenant is aware of the arrangements for vacant or occupied possession on settlement
•	Develops rapport with the Existing Tenant during the sales listing period, ensuring that inspections do not encroach on their privacy and enjoyment of the property
•	Establishes preferred hours for inspection with the Existing Tenant and access to keys.
•	Gives 24 hours notice of inspections or shorter period if the Existing Tenant agrees
•	Negotiates 'open for inspections' carefully with the Existing Tenant, giving at least 3 days notice and encouraging the Seller to acknowledge the inconvenience personally
•	Gives at least 7 days notice to the Existing Tenant of an auction, explaining what happens at the auction.  Uses rapport with the Existing Tenant and Seller to achieve the best cooperation for the auction.  This includes presenting the property and the creating the atmosphere at the auction.