Purpose
This procedure contains the instructions for

Procedure
•	Rental arrears are to be done for each Property Manager on a daily basis.
•	Generate an arrears report.
•	Firstly check in unclaimed monies to see if rent has come into the office with no property code attached.
•	To check unclaimed monies
•	Have a look through to see any amounts that have not been claimed

IMPORTANT: Don't assume that you have found the monies if they match the rental amount always ask the tenant what date and amount they have paid (as this could be another persons rent)
If the date and amount match up email [] with the date, amount and property address.

Once the report has been printed off, go through each property and try calling, emailing and sending a text message.

Any follow up that you do make sure a note is made.

Arrears letters - on the [7th] day
A letter can also be sent to the tenant
Place arrears print out onto PM’s desk with any notes
IMPORTANT: If you find that a tenant is 14 days in arrears alert the Property Manager immediately.